Terms of Use

Agreement to Terms

Welcome to Soylyhandmade. By accessing or using our website, you agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of the website following any changes indicates acceptance of those changes.

Use of Website

Permitted Use

You may use our website for lawful purposes related to browsing our handcrafted pet toy collection, learning about our workshop, and contacting us with inquiries. You agree to use the website in a manner consistent with all applicable laws and regulations.

Prohibited Activities

You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to any portion of the website
• Interfere with or disrupt the website or servers connected to it
• Transmit viruses, malware, or any other harmful code
• Collect or harvest information about other users without consent
• Use automated systems to access the website without permission
• Reproduce, duplicate, or copy content without authorization

Intellectual Property Rights

All content on this website, including text, graphics, logos, images, product descriptions, and designs, is the property of Soylyhandmade or our licensors and is protected by copyright, trademark, and other intellectual property laws.

You may view and print content for personal, non-commercial use only. Any other use, including reproduction, modification, distribution, or republication, requires our prior written consent.

Product designs, patterns, and crafting techniques showcased on our website are proprietary. Unauthorized commercial reproduction of our designs is prohibited.

Product Information

We strive to provide accurate descriptions and images of our handcrafted pet toys. However, please note:

• Colors and textures may vary slightly due to handmade nature and screen display differences
• Product availability is subject to change without notice
• Prices are subject to change and will be confirmed at time of purchase
• We reserve the right to limit quantities or refuse service

Because each toy is handcrafted, slight variations in size, color, and detail may occur, making each piece unique.

Orders and Payments

When you place an order through our website or by contacting us directly:

• Your order constitutes an offer to purchase our products
• We reserve the right to accept or decline any order
• Payment terms will be communicated and agreed upon before processing
• All prices are in USD unless otherwise stated
• Applicable taxes and shipping costs will be added to your order total

For detailed information about returns and exchanges, please refer to our Return Policy.

Pet Safety Disclaimer

While we craft our toys with safety as a priority using pet-safe materials, please note:

• All pet toys should be used under supervision
• Different pets have different play styles and needs
• Regularly inspect toys for wear and replace when damaged
• We are not liable for injuries resulting from improper use or lack of supervision
• If your pet has specific allergies or sensitivities, contact us before purchasing

Pet owners are responsible for selecting appropriate toys for their companions and supervising play sessions.

Limitation of Liability

To the fullest extent permitted by law, Soylyhandmade shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.

Our total liability for any claim related to the website or our products shall not exceed the amount paid by you, if any, for the specific product or service giving rise to the claim.

Some jurisdictions do not allow limitations on implied warranties or liability, so some of the above limitations may not apply to you.

Links to Third-Party Websites

Our website may contain links to third-party websites for your convenience. We do not control or endorse these external sites and are not responsible for their content, privacy practices, or terms of use.

Accessing third-party links is at your own risk. We encourage you to review the terms and policies of any website you visit.

User-Submitted Content

If you submit photos, testimonials, or other content to us (such as images for our gallery):

• You grant us a non-exclusive, royalty-free license to use, display, and share that content
• You confirm that you own the rights to the submitted content
• You agree that the content does not violate any third-party rights
• We reserve the right to remove any content at our discretion

We appreciate customer submissions and will credit you when displaying your content unless you request otherwise.

Indemnification

You agree to indemnify and hold harmless Soylyhandmade, its owners, employees, and affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of our website, violation of these terms, or infringement of any third-party rights.

Dispute Resolution

In the event of any dispute, claim, or controversy arising from or relating to these Terms of Use or your use of the website, we encourage you to contact us first to seek an amicable resolution.

If we cannot resolve the dispute informally, you agree to the following:

• Negotiation: Both parties will attempt to resolve the dispute through good-faith negotiation
• Mediation: If negotiation fails, disputes may be referred to mediation before pursuing legal action
• Arbitration: Where applicable and agreed upon, disputes may be resolved through binding arbitration in accordance with the rules of the American Arbitration Association
• Jurisdiction: If arbitration is not applicable, disputes will be resolved in the courts specified in the Governing Law section below

This dispute resolution process does not affect your statutory rights as a consumer.

FTC Disclosure and Compliance

In accordance with Federal Trade Commission (FTC) guidelines for e-commerce businesses:

• All product descriptions and pricing information are accurate to the best of our knowledge
• We provide honest representations of our handcrafted pet toys
• Customer testimonials represent genuine experiences from actual customers
• We disclose any material connections with endorsers or affiliates when applicable
• Shipping times and costs are clearly communicated before purchase

We are committed to transparency and honest business practices in compliance with FTC regulations.

Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of the State of Illinois, United States, without regard to conflict of law provisions.

Any disputes arising from these terms or your use of the website shall be subject to the exclusive jurisdiction of the courts located in Chicago, Illinois.

This agreement is subject to applicable federal laws including but not limited to the Federal Trade Commission Act, Consumer Product Safety Act, and other relevant US consumer protection laws.

Contact Information

If you have questions or concerns about these Terms of Use, please contact us: